INA Digital's "Super App" Ready to be Tested in May 2024

The INA Digital super application has been refined and 24,000 institutional ministry applications will be removed for service efficiency.

KOMPAS/DIMAS WARADITYA NUGRAHA

(From left to right) Head of the Public Relations and Strategic Support Facilitation Bureau of the Ministry of State-Owned Enterprises, Rachman Ferry Isfianto, CEO of the State-Owned Printing Company of the Republic of Indonesia (Perum Peruri), Dwina Septiani, and Director of Digital Business of Perum Peruri, Farah Fitria Rahmayanti, held a press conference regarding the development of the INA Digital "super app" in Jakarta on Thursday (25/4/2024).

JAKARTA, KOMPAS — The government will soon launch a super application or "super app" which integrates services from a number of ministries and institutions. According to the plan, the trial of the platform called INA Digital will be carried out in May 2024, with the target being that it can be used by the public in September 2024.

The Ministry of State Apparatus Empowerment and Bureaucratic Reform (PAN and RB) as the leader of the electronic-based government system (SPBE) project has appointed the State-run Printing Company of the Republic of Indonesia (Perum Peruri) as the developer and manager of INA Digital. Perum Peruri was chosen based on its capacity and capability in the fields of technology and digital security.

In a press conference which took place in Jakarta, Thursday (25/4/2024), the Main Director of Perum Peruri Dwina Septiani said that the presence of INA Digital was a manifestation of the government's steps in accelerating digital transformation for bureaucracy and public service.

The President hopes to create a more effective bureaucracy through digitalization by creating applications that are integrated and interoperable.

The INA Digital application is regulated in Presidential Regulation Number 82 of 2023 concerning the Acceleration of Digital Transformation and National Digital Service Integration. Currently, the development stage of INA Digital has reached more than 50 percent.

"The President hopes to create a more effective bureaucracy through digitization by creating integrated and interoperable applications," he said.

Dwina said that the planned launch in May was the first stage carried out as a trial or piloting step. The product completion so that it can be used by the public is targeted to be completed next September.

Also read: Secretary General of the Ministry of Home Affairs Emphasizes the Urgency of Decentralized Politics and Public Services

Farah Fitria Rahmayanti, the Digital Business Director of Peruri, explained that INA Digital will become a portal to access government public services. This application will integrate several electronic-based services that already exist in ministries and institutions.

During its initial launch, there are seven prioritized services that will be available on INA Digital, namely education, healthcare, social assistance, population administration, state financial transactions, government administration, police, public service portal, and Indonesia One Data.

“Simply put, the community can use the INA Digital application for various services, ranging from making family cards, ID cards, driver's licenses, police clearance certificates, passports, to receiving social assistance,” said Farah.

Also read: INA Digital Formed, More Than 27,000 Applications Deleted

KOMPAS/NIKSON SINAGA

The community began accessing services at the Medan Public Service Mall located at the former Ramayana Pringgan Plaza, on Iskandar Muda Street, in Medan, North Sumatra, on Thursday (25/1/2024).

Contacted separately, Policy Analyst of the National Administration Institute, Antonius Galih Prasetyo, assessed that the presence of INA Digital is a manifestation of efforts to save budget and improve government work efficiency. The simplification of applications also aligns with the spirit of bureaucracy simplification that has been promoted by President Joko Widodo since 2020.

"This is a step to save the state's expenditure and improve public services. If currently there are around 24,000 applications in government agencies, later there will only be 8-10 applications," said Galih.

He hopes that when it is launched later, the INA Digital application will be interactive so that the "super app" can accommodate feedback and public input. In addition, INA Digital is expected to become an instrument for creating better public policies.

"The presence of INA Digital will realize the integration of data between ministries, agencies, and local governments. This integration should be utilized to create data-based policies so that the policies made can be precise and effective," said Galih.

Also read: Vice President Amin: Public Complaints Are a Parameter for the Success of Public Services