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Serving and Creating Change

By
Helena F Nababan / Irene Sarwindaningrum
· 4 minutes read
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KOMPAS/TOTOK WIJAYANTO

Residents take part in a public trial of the MRT system at Lebak Bulus Station, South Jakarta, Wednesday (13/3/2019).

Photos of people behaving improperly at MRT stations and trains have gone viral on social media. This has led to employees of MRT Jakarta becoming increasingly aware that their tasks go beyond operating Jakarta’s first MRT service. They must also foster a new culture of using mass transportation in Jakarta.

On Tuesday (26/3/2019), there were no more incidents of passengers behaving improperly. This is despite the thousands of passengers flocking to Bundaran Hotel Indonesia (HI) Station to try out the MRT. Station officers were busy catering to a continuous flow of passengers with their seemingly endless questions.

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